Arcserve - DC Cloud Vendor
Established in 1983, Arcserve is the world’s most experienced data protection company, providing solutions that safeguard multi-generational IT infrastructures with applications and systems in any location - on premises or in the cloud.
Organisations in more than 150 countries around the world rely on Arcserve’s highly efficient, integrated technologies and expertise to eliminate the risk of data loss and extended downtime, while reducing the cost and complexity of backing up and restoring data by up to 50 percent.
Arcserve UDP Cloud Hybrid brings reliable offsite backup, disaster recovery and workload migration to private and public clouds, including the Arcserve Cloud, AWS and Azure. Offered as a service extension to Arcserve’s proven UDP software and appliances, businesses can simplify their infrastructures and close the gap between on-premises and cloud workloads.
Every business leader and IT admin knows that data is the lifeblood of a company, yet 73% of companies worldwide are falling short in disaster recovery preparedness. According to the Disaster Recovery Preparedness Council, over half of companies that participated in their annual report have lost critical applications or data centres for hours or even days at a time. What’s more, 20% reported losses from those outages of more than $50,000 to over $5 million.
In today’s 24/7 economy, IT teams often struggle to balance business expectations with service delivery. Ransomware threats, misaligned service-level agreements (SLAs) and the proliferation of data and applications have become staple challenges of modern IT.
These challenges are prompting many businesses to adopt cloud-based solutions to improve agility and lower costs. However, this is also making IT infrastructures significantly more complex.
This is where Arcserve UDP Cloud Hybrid comes into play. It meets modern IT requirements with a single solution for cloud backup, off-site disaster recovery, and long-term retention. It combines powerful heterogeneous data protection with the benefits of cloud to drastically improve service delivery and implement any business continuity strategy.
Arcserve UDP Cloud Hybrid provides reliable cloud-based storage for the “3-2-1” rule of data backup – three copies of customer backup are kept on two types of media, with one copy offsite as insurance in the event of unplanned downtime. Organisations control the entire process from start to finish, with the cloud becoming a new backup destination that’s part of their backup schedule.
What’s more, the solution allows customers to bring up their systems in the public cloud or in the robust and reliable Arcserve Cloud, helping to avoid the significant costs of downtime. Organisations can rapidly spin-up copies of their mission-critical systems as virtual machines in the cloud, at a cost significantly lower than building a second DR environment. Data availability is also ensured with app-level recovery and RTO (Recovery Time Objective), RPO (Recovery Point Objective), and SLA validation.
Whether businesses need to increase their agility, ensure that critical systems are fully protected, or decrease their storage requirements, Arcserve UDP Cloud Hybrid provides the perfect solution.
What tangible impact has your company had on the market and your customers?
The power and effectiveness of Arcserve UDP Cloud Hybrid has been clearly shown in the many ways it has helped businesses overcome significant security and operational challenges.
For Caunton, a leading UK structural steelwork contractor, the challenge was that its previous solution was taking more than three days to perform a full data backup, thereby increasing the risk of data loss and hindering employees’ ability to carry out their jobs. As any downtime in manufacturing or design could have a major financial impact on the business and its customers, Caunton needed to upgrade to a faster, more reliable solution.
So, it turned to Arcserve UDP Cloud Hybrid. With these tools in place, eight terabytes of data are now automatically backed up each day in less than an hour, protecting design files, 3D models, emails, databases and other critical files. All data is replicated as part of Caunton’s disaster recovery (DR) plan, ensuring continuity in the event of a major incident or hardware defect.
With a fast, reliable backup and DR solution now in place, Caunton has reduced the risks of downtime or loss of work, as well as damage to its finances and reputation. The IT team can now spend more time improving services and support for users. The reliability and ease of use of the solution has also freed up the IT team, enabling them to focus on supporting customers and developing new software.
Then there is Crowder Consulting, providers of specialist consultancy and solutions for water management. With software development amounting to around a third of its business activities, Crowder Consulting’s main challenges centred around protecting its productivity and profitability. The company relies on robust and reliable IT systems to keep its developers productive and needs to be able to develop, test and release new software quickly and efficiently.
However, its legacy backup solution was ageing and slow, and Crowder Consulting needed a more efficient and reliable backup and disaster recovery solution. With Arcserve, 28 terabytes of data have been compressed to just 1.3 terabytes, and critical system data is replicated to the cloud. Data can now also be restored in minutes rather than hours, minimising disruption to users.
The Arcserve solutions have also improved user productivity and satisfaction, freeing up internal resources in the IT department and demonstrating compliance to customers during tenders. It also means the company is only using 2% of its storage capacity, making it a cost-effective investment that will support future growth.
What levels of customer service differentiate you from your competitors?
With a 98% customer satisfaction rating, Arcserve ensures that customer service is a top priority. Customer service support is available 24/7 through the phone, over email and within the online community, allowing customers to receive immediate assistance at all times. Many companies will direct customers back to vendors whose platforms are experiencing issues, however Arcserve works closely with customers and partners to figure out the optimal resolution including reconfiguration of the backup / DR infrastructure in a consultative manner.
The Customer Experience Improvement Plan (CEIP) was initiated last April with the intent of driving innovative ideas from employees, partners and customers to ensure ease of interaction with Arcserve. The feedback received is incorporated in strategic product-specific decisions and through a new Service Cloud which offers a multitude of webinars, self-service collateral and training resources for customers and partners.
Additionally, call deflection resource have dropped incoming case volume by 18%, allowing Arcserve customer support staff to advance in their technical abilities which facilitates a higher level of expertise in troubleshooting complicated infrastructures and driving lower mean time to resolution.
What are the major differentiators between your company and your primary competitors?
Arcserve UDP Cloud Hybrid goes beyond critical data asset protection and empowers organisations to complete their data protection strategy with seamless cloud backup, disaster recovery (DR) and long-term retention. It’s offered as a service extension to the Arcserve Unified Data Protection (UDP) platform, a next-generation solution that leverages global deduplication, encryption, compression and WAN-optimised replication.
Arcserve UDP Cloud Hybrid automatically replicates your backup images from the on-premises recovery point server (RPS) to a corresponding RPS in the cloud (disk to disk to cloud). You manage the entire backup process from the UDP console, specifying the backup source, destination and retention. Simply connect your Arcserve UDP platform to a public cloud or the Arcserve Cloud and you’re ready to go!
• Cuts time to manage the backup and disaster recovery process by up to 50% freeing up IT staff to focus on high-priority tasks
• Cost-efficient cloud backup storage as an alternative to local disks or tapes
• Reduces storage costs and utilisation by up to 95% with at-source deduplication
• Secures data in-flight and at-rest with AES-256 encryption
• Delivers peace of mind with SLA, RTO, and RPO validation powered by automated disaster recovery testing for compliance
• Secure offsite disaster recovery and DR testing without up-front investment and maintenance of secondary sites, infrastructure and personnel
• Support for cloud, physical and virtual machines running Windows and Linux-based applications
• System and application failover and failback with remote virtual standby
• Highly efficient storage capacity and WAN bandwidth utilisation powered by global, source-side deduplication and WAN optimised replication
• Protect, manage, migrate and failover to private and public clouds, including the Arcserve Cloud, Microsoft Azure, and Amazon AWS
Please supply any supportive quotes and/or case study materials to demonstrate the position of your company in the market.
“Arcserve gives us confidence that data backups are taken care of; it’s much less prone to errors than our previous solution, and performs better,” said Roger Gore, IT Manager at Caunton. “The fact that Arcserve gives me more time to focus on innovation is a wonderful thing. It means the IT department can focus on supporting the business, safe in the knowledge that if anything goes wrong it won’t have a major impact.”
“Arcserve does everything we need in a fraction of the time it took us previously,” said David Newman, IT Manager at Crowder Consulting. “Everything is backed up in just a few hours and knowing we’ve got a daily cloud backup is a huge weight off my mind. Now that we don’t have to worry about backups, the IT team has gained half a day every week to focus on other activities.”